Terms of sale

Last updated: 10 September 2026

1. The seller
Du Yao, Entrepreneur Individuel (EI), trading as AURORA DÙ / DU STUDIO
2 rue Pernelle, 75004 Paris, France
SIREN 933 334 328 — SIRET 933 334 328 00012 — RCS Paris 933 334 328
Email: info@auroradu.com
Hosting: Shopify International Limited, Victoria Buildings, 1–2 Haddington Road, Dublin 4, D04 XN32, Ireland.

2. Scope
2.1. These Terms of Sale govern every sale of products concluded through www.auroradu.com between us and a purchaser acting as a consumer or non-professional. They apply to the exclusion of any other document.
2.2. By placing an order you confirm that you have read and accepted them. They are accessible at any time on the site and prevail over any earlier version.
2.3. Our products are sold for personal use. We may refuse or cancel orders that we reasonably consider to be placed for resale.
2.4. We may amend these Terms; the version applicable to your order is the one in force at the moment the order is placed.

3. Products
3.1. The essential characteristics of each product — composition, country of manufacture, care instructions, measurements where relevant — are given on its product page.
3.2. Our garments and accessories are produced in small runs and finished by hand. Slight variations in colour, texture, grain, finish or measurement between pieces, and between a piece and its photographs, are inherent to this way of making and do not constitute a lack of conformity. Photographs are also affected by screen calibration.
3.3. Products are offered while stocks last. If a product becomes unavailable after your order has been accepted, we will inform you and refund the amount paid for that product without delay, and at the latest within 14 days.

4. Prices
4.1. Prices are shown in euros and are those displayed on the site at the moment you place your order.
4.2. Any taxes, shipping costs and, for destinations outside the European Union, customs duties and import charges applicable to your order are calculated and shown at checkout, or are indicated as payable on delivery, before you confirm and pay. See our Shipping Policy.
4.3. We may change prices at any time; a change never affects an order already accepted.
4.4. If an obvious pricing or description error appears on the site, we will contact you before dispatch and you may confirm the order at the corrected price or cancel it, with a full refund.

5. Placing an order
5.1. You select your items, check the contents, total price, delivery address and delivery method in the summary presented to you, correct any error, and then confirm the order by clicking the confirmation button. That click forms the contract.
5.2. We acknowledge your order by email without undue delay, restating its contents. Please check it and tell us at once if anything is wrong.
5.3. We may refuse an order for a legitimate reason — an unpaid balance on a previous order, an abnormal order, a suspicion of fraud, or a delivery address we cannot serve.
5.4. Contracts concluded on the site for €120 or more are archived by us for 10 years from delivery, and you may obtain a copy by writing to us.

6. Payment
6.1. Payment is due in full at the time of the order.
6.2. We accept the payment methods displayed at checkout, which may include Visa, Mastercard, American Express, Apple Pay, Google Pay and PayPal, processed securely by our payment providers.
6.3. Card details are transmitted encrypted to the payment provider and are never stored by us.
6.4. Your order is dispatched once payment has been authorised and received. If a payment is refused, the order is not concluded.

7. Delivery
7.1. Delivery destinations, dispatch times, delivery estimates, shipping costs and customs charges are set out in our Shipping Policy, which forms part of these Terms.
7.2. We deliver at the latest 30 days after the order unless a different date is agreed. If we miss that deadline, you may instruct us to deliver within a reasonable further period and, failing that, cancel the order; we then refund all sums paid within 14 days.
7.3. Risk of loss or damage passes to you only when you, or a third party you have designated other than the carrier, take physical possession of the goods. Until then the parcel travels at our risk. Where you choose your own carrier, risk passes when the goods are handed to that carrier.
7.4. Please tell us of any damage or shortfall as soon as you reasonably can, with photographs where possible. This helps our claim against the carrier; it is not a condition of your rights.

8. Right of withdrawal
8.1. As a consumer you have 14 days from receipt of your order — or of the last item, where an order is delivered in several parts — to withdraw from the contract without giving a reason and without penalty.
8.2. To exercise it, send us an unambiguous statement before the period expires: an email to info@auroradu.com quoting your order number, or the model form at clause 12 below, which you are free to use but not obliged to.
8.3. You then have a further 14 days from that statement to return the goods. The direct cost of returning the goods is yours.
8.4. We refund all payments received from you, including the standard outbound delivery charge, within 14 days of being informed of your decision. Where you selected a delivery option more expensive than our standard service, we refund the standard rate. We may withhold the refund until we receive the goods back or you provide proof of dispatch, whichever is earlier. Refunds are made by the same means of payment, at no cost to you.
8.5. You are liable only for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.
8.6. The right of withdrawal does not apply to the categories excluded by Article L.221-28 of the Consumer Code, in particular goods made to your measurements or clearly personalised, and sealed goods that cannot be returned for reasons of hygiene once unsealed. Where an exclusion applies it is stated on the product page before you order.
8.7. Practical details are set out in our Refund Policy.

9. Legal guarantees
Independently of any commercial gesture, you benefit from the following guarantees, at no cost to you.

9.1 Legal guarantee of conformity (Articles L.217-3 et seq. of the Consumer Code)
We deliver goods that conform to the contract and are answerable for any lack of conformity existing at the time of delivery which appears within two years of it. During that period you are not required to prove that the defect existed at delivery.
You may require the goods to be brought into conformity by repair or replacement, at your choice, unless the option chosen is impossible or entails costs manifestly disproportionate. If conformity cannot be restored, or is not restored within a month of your request or without major inconvenience to you, you may obtain a price reduction or the cancellation of the sale with a refund.
You are entitled to suspend payment of all or part of the price until we perform our obligations. Repair under this guarantee extends it by six months; replacement opens a new two-year period.

9.2 Guarantee against hidden defects (Articles 1641 et seq. of the Civil Code)
You may also claim under the guarantee against hidden defects that render the goods unfit for their intended use, within two years of discovering the defect, and obtain either cancellation of the sale with a full refund or a reduction of the price.

9.3 How to claim
Write to info@auroradu.com with your order number, a description of the problem and photographs. Return shipping under these guarantees is at our expense.

10. Force majeure
Neither party is liable for a failure to perform caused by an event of force majeure within the meaning of Article 1218 of the Civil Code. If such an event lasts more than 30 days, either party may cancel the order and we will refund all sums paid.

11. Complaints, applicable law and jurisdiction
11.1. For any complaint, write to info@auroradu.com or to Du Yao EI — AURORA DÙ, 2 rue Pernelle, 75004 Paris, France. We will do our best to reach an amicable solution.
11.2. These Terms are governed by French law. If you are a consumer resident in another EU Member State, you also retain the benefit of the mandatory consumer protections of your country of residence.
11.3. Failing an amicable settlement, the competent court is determined by the applicable rules of jurisdiction. As a consumer you may bring proceedings before the courts of the place where you were domiciled when the contract was concluded or where the harmful event occurred.

12. Model withdrawal form
Complete and return this form only if you wish to withdraw from the contract. You may equally send us any other unambiguous statement.

To: Du Yao EI — AURORA DÙ, 2 rue Pernelle, 75004 Paris, France — info@auroradu.com

I/we (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*):

Ordered on (*) / received on (*):

Name of consumer(s):

Address of consumer(s):

Order number:

Signature of consumer(s) (only if this form is notified on paper):

Date:

(*) Delete as appropriate.

13. Personal data
Personal data collected in connection with your order is processed as described in our Privacy Policy.

14. Miscellaneous
14.1. If any clause of these Terms is held void or unenforceable, the remaining clauses continue to apply.
14.2. Our failure to rely on a clause is not a waiver of it.
14.3. These Terms, together with the Shipping Policy, the Refund Policy, the Privacy Policy and the order confirmation, form the entire agreement between us for your order.