物流政策

1. Where we ship
All orders are dispatched from Paris, France. We currently deliver to 41 countries:

Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong SAR, Hungary, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, United States.

If your country is not listed, write to info@auroradu.com — we can often arrange a shipment.

2. Dispatch and delivery times
Orders are prepared and dispatched within 3 to 15 business days of the order being confirmed. Transit time then depends on the destination and the shipping method chosen at checkout, where the estimated delivery date is shown before you pay.

In every case, and unless a different date is agreed with you, we deliver no later than 30 days after the order is placed. If we fail to deliver within that period, you may ask us to deliver within a reasonable further period and, if we still fail to do so, cancel the order and obtain a full refund within 14 days.

3. Shipping costs
Shipping costs are calculated at checkout according to destination, weight and the service selected, and are shown before you confirm and pay.

4. Tracking
You receive a confirmation email when your order is dispatched, with a tracking number where the service provides one.

5. Risk during transport
The parcel travels at our risk. Risk of loss or damage passes to you only when you — or a third party you have designated, other than the carrier — take physical possession of the goods. If your parcel arrives damaged, or does not arrive at all, contact us at info@auroradu.com and we will replace the item or refund you. Please keep the packaging and send us photographs where the parcel is visibly damaged; this helps us with the carrier claim but is not a condition of your rights.

Where you arrange your own carrier, risk passes to you when the goods are handed to that carrier.

6. Customs duties and import taxes
For deliveries within the European Union, no customs duties apply.

For deliveries outside the European Union, customs duties, import taxes and clearance fees may be charged by the destination country. Unless the checkout expressly states that duties are prepaid, these charges are payable by you and are not included in the price or the shipping cost. We recommend checking your country's rules before ordering. We have no control over these amounts and cannot predict them.

If a parcel is refused at customs or returned to us because the duties were not paid, we will refund the price of the goods less the outbound and return carriage actually incurred.

7. Incorrect addresses and undelivered parcels
Please check your delivery address carefully. If a parcel is returned to us because the address was incomplete or incorrect, or because it went unclaimed, we will contact you to arrange re-shipment at your cost, or refund the price of the goods less the carriage incurred.

8. Returns
Returns, the right of withdrawal and refunds are covered by our Refund Policy and our Terms of Sale.